At Syna Uk, we are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help with a fair and straightforward refund and return policy.

Refund Eligibility

To be eligible for a refund or return, the following conditions must be met:

  • The item must be unused, unwashed, and in its original packaging with tags attached.
  • A return request must be submitted within 7 days of receiving the order.
  • Proof of purchase (order number or receipt) is required.

Note: Only regular-priced items may be refunded. Sale or clearance items are non-refundable unless they arrive damaged or defective.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us at contact@synauk.store with your order number, reason for return, and any relevant photos (if applicable).
  2. Our support team will review your request and respond within 24–48 hours with return instructions and a return address.
  3. Securely pack your item(s) and ship them to the return address provided. We recommend using a trackable shipping service.
  4. Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

Timeframes

  • Return Request Window: Within 7 days of delivery.
  • Return Shipping: Must be shipped within 5 days of receiving return approval.
  • Refund Processing: Once approved, refunds are processed within 7–10 business days to your original payment method.

Non-Refundable Items

The following items are not eligible for return or refund:

  • Items purchased on final sale or discount
  • Products showing signs of wear, washing, or alteration
  • Items returned without original packaging or tags
  • Gift cards or promotional items
  • Shipping fees (unless the item is defective or the wrong product was sent)

Exchanges

We currently do not offer exchanges. If you wish to get a different size or item, please return your original purchase (if eligible) and place a new order.

Damaged or Defective Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery at contact@synauk.store with:

  • Order number
  • Clear photos of the issue
  • Description of the problem

We will promptly review your case and offer a replacement or full refund where appropriate.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • Original shipping fees are non-refundable unless the return is due to our error.

Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to our support team:

Email: contact@synauk.store
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (GMT+5)
Website: https://synauk.store/

Additional Terms

  • Synaastore reserves the right to refuse returns that do not meet our policy conditions.
  • Any items returned without prior authorization will not be accepted or refunded.
  • We are not responsible for items lost or damaged during return shipping.

By placing an order on Syna UKI, you agree to our Refund and Returns Policy. Please review all details before making a purchase.