At synauk.store, we are dedicated to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your products.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or holidays.
  • During high-volume periods (e.g., sales or holidays), processing times may be extended by an additional 2–3 days.

You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping (Domestic & International)

  • Delivery Time (UK, US, Canada): 15–22 business days
  • Delivery Time (International): 15–22 business days
  • Carrier: USPS, UPS, DHL, or Local Postal Services
  • Tracking: Included

Express Shipping (Available in Select Regions)

  • Delivery Time: 7–15 business days
  • Carrier: DHL Express or FedEx and Many more
  • Tracking: Included
  • Note: Additional fees apply for express delivery.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.

Shipping Costs

  • Flat Rate Standard Shipping: $9.99 (for domestic orders)
  • Free Shipping: On all orders over $150
  • Express Shipping: Calculated at checkout based on destination and order weight

Shipping costs are calculated and displayed during checkout. You will not be charged any additional fees beyond those shown at checkout unless required by customs in your country.

International Shipping

We proudly ship worldwide. However, please be aware of the following:

  • Customs Duties & Taxes: Customers are responsible for any customs, import duties, or taxes that may apply upon delivery.
  • Delays: International shipments may be subject to customs delays beyond our control.
  • Currency: All prices are listed in USD. Currency conversion may apply depending on your payment method or financial institution.

Order Tracking

Once your order ships, you will receive an email with tracking details. You can track your shipment using:

  • The link provided in the shipping confirmation email
  • Your account dashboard (if registered)

If you do not receive your tracking information within 5 business days of placing your order, please contact us at contact@synauk.store

Delivery Issues

  • If your order shows as delivered but you haven’t received it, please check with neighbors or your local post office before contacting us.
  • We are not responsible for lost or stolen packages once tracking shows delivered.
  • Incorrect address submissions are the responsibility of the customer. Please double-check your details before finalizing your purchase.

Returns & Exchanges

Please refer to our Refund and Returns Policy for full details.

Key highlights:

  • Returns are accepted within 7 days of delivery for eligible items.
  • Items must be in original condition, unworn, and in original packaging.
  • Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
  • We do not offer exchanges at this time. You may return your item and place a new order.

Contact Us

For questions about shipping, order status, or delivery issues, contact our customer support team:

Email: contact@synauk.store
Hours: Monday – Friday, 10:00 AM – 6:00 PM (GMT+5)
Website: https://synauk.store/

We are committed to providing a seamless shipping experience and thank you for choosing Syna UK.